SOCAP Symposium took professional development to the Windy City
SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The SOCAP 2017 Symposium’s educational roster addressed topics...
View ArticleFrost & Sullivan staged MindXchange event in Fort Lauderdale
Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as...
View ArticleOrlando Conference: The Wonderful World of ICMI
The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando in May: Delivering exceptional customer experiences in a complex and changing world. ICMI’s...
View ArticleIRCE 2017 in Chicago highlighted e-commerce, online retail and technology
From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The conference, held June 6-9 at McCormick Place West, Chicago, delivered an...
View ArticleKa-ching! Back-To-School Retailers Prepare For Tax Free Weekend!
With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states are helping families (and retailers) with an annual Tax Free...
View ArticleGlobal Response honored with 2017 Elite Contact Center Outsourcing Award
Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that it has won a TMC 2017 Elite Contact Center Outsourcing Award. TMC’s more...
View ArticleCustomer Service Roundup: From Millennials to Bots and ‘How to Wow’
Recent ICMI, CRM magazine and Entrepreneur articles explore current trends in customer service that include: How Millennials are changing the customer service landscape; how to get started in chatbots,...
View ArticleCustomer Service Week: All About Building Trust
People who work in customer service deserve a hearty round of applause this Customer Service Week 2017 – Oct 2 through 6 – as well as every day of the year. Customer Service more The post Customer...
View ArticleHoliday Season: Global Response is ready. Let the shopping begin!
Black Friday and Cyber Monday – which kick off the busiest shopping season of the year – are nearly here. At Global Response, we’ve been gearing up for months to ensure our more The post Holiday...
View Article5 customer service tips for keeping the holidays bright
A customer service agent can go far in helping their call center customers have a cheerier holiday and a great customer experience. The holiday shopping season kicks off on Black Friday, which more...
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